Fair Dealing

About This Course

To promote fair dealing by financial institutions when they conduct business with their customers, Monetary Authority of Singapore sets out five key fair dealing outcomes and explain why each outcome is important. The regulatory guidance applies to the selection, marketing and distribution of investment products and the provision of advice for these products.

Learning Outcomes

Know that it is the responsibilities of the board and senior management in delivering the five fair outcomes to the customers
Understand the best practices for selecting, marketing and distributing investment products and the provision of advice for these products
Know the responsibilities for after-sales services and complaints handling
Understanding the five key fair dealing outcomes

Module 1: What Brings the Need for Fair Dealing?

Global Fair Dealing Concern

Module 2: Responsibilities of the Board and Senior Management

Regulator’s Expectations
Board’s Role

Module 3: Key Fair Dealing Outcomes

Module 4: Corporate Culture Impacts Customer Confidence

Outcome 1: Customers Have Confidence that They Deal with Financial Institutions Where Fair Dealing is Central to the Corporate Culture

Module 5: Best Practices for Selecting, Marketing, and Distributing Investment Products and the Provision of These Products

Outcome 2: Financial Institutions Offer Products and Services That are Suitable for Their Target Customer Segments
Outcome 3: Financial Institutions have Competent Representatives Who Provide Customers with Quality Advice and Appropriate Recommendations
Outcome 4: Customers Receive Clear, Relevant and Timely Information to Make Informed Financial Decisions

Module 6: Responsibilities for After-Sales Services and Complaints Handling

Outcome 5: Financial Institutions Handle Customer Complaints in an Independent, Effective and Prompt Manner

Assessment

The Financial Training Scheme (“FTS”)

The Financial Training Scheme (“FTS”) is a training incentive scheme supported by the Financial Sector Development Fund (FSDF). The scheme supports financial sector-specific training programmes that raise the competency of the financial sector.

All our programmes are approved for listing on the Financial Training Scheme (FTS) Programme Directory and are eligible for FTS claims, subject to all eligibility criteria being met. For latest development on the Funding Support for IBF FTS, please visit the Financial Training Scheme site.

Early Bird Discount

Enjoy 10% early bird discount when you register one (1) month before the course commencement date.

FTS

Course Features

CPD

1 Hour
FAA/SFA

1 Hour