To promote fair dealing by financial institutions when they conduct business with their customers, Monetary Authority of Singapore sets out five key fair dealing outcomes and explain why each outcome is important. The regulatory guidance applies to the selection, marketing and distribution of investment products and the provision of advice for these products.

• Know that it is the responsibilities of the board and senior management in delivering the five fair outcomes to the customers
• Understand the best practices for selecting, marketing and distributing investment products and the provision of advice for these products
• Know the responsibilities for after-sales services and complaints handling
• Understanding the five key fair dealing outcomes

Module 1: The Need for Fair Dealing

Module 2: Responsibilities of the Board and Senior Management

Module 3: Fair Dealing Outcomes

Module 4: Corporate Culture and Customer Confidence

Module 5: Best Practices for Investment Products

Module 6: Training Competent Representatives

Module 7: Clear Communication with Customers

Module 8: After-Sales Services and Complaints Handling

Assessment – MCQ