This 4-hour course aims to equip private bankers with the understanding, knowledge and skills to apply when handling client information, to ensure adherence to regulatory requirements in Singapore.
Target Audience
- Assistant Relationship Manager, Relationship Manager, Team Leader, Product Specialist, Investment Counsellor
Recommended for: Private Banking & Wealth Management
Course Objectives
- Understand the regulatory requirements on handling of client information
- Apply the best practices in the day-to-day handling of client information
Course Outline
Part 1: Privacy Requirements
- Real life cases of privacy breaches
- What are privacy requirements in Singapore
- Common causes of privacy breaches
- Case examples and exercises
- Managing client confidentiality
Part 2: Personal Data Protection Act
- What is Personal Data and Other Key Terms
- Data Protection Provisions: Understanding the obligations and Scenario Based Exercises
- Accountability Obligation
- Notification Obligation
- Consent Obligation
- Purpose Limitation Obligation
- Accuracy Obligation
- Protection Obligation
- Retention Limitation Obligation
- Transfer Limitation Obligation
- Access and Correction Obligation
- Data Breach Notification Obligation
- Do Not Call Provisions
- PDPA Enforcement